⬅️  My Spring Commandments 2023 ➡️  

Strategic Communication Essentials

from: Stanford Video: Class Takeaways — Essentials of Strategic Communication https://www.youtube.com/watch?v=MfqPp37KGBQ

Nonviolent Communication

  1. Observations - What happened? What did someone specifically do or say?
  2. Feelings - Name the feelings that appear in us, our mind, our body. Let the feelings sink in.
  3. Needs - Those feelings represent which needs were met or not met? Why is it important to you? What’s the meaning and value of those needs to you?
  4. Requests - clearly communicate in which ways you’d like your needs to be met

from: The Non-Violent Communication Model - Marshall Rosenberg https://www.youtube.com/watch?v=INdKgBPEI-8

Communication Truths

from: 6 Communication Truths That Everyone Should Know - Antoni Lacinai https://www.youtube.com/watch?v=zvcbn6WtJvQ

Relationship Building/Destroying

from: The 4 Habits of all Successful Relationships by Dr. Andrea & Jonathan Taylor-Cummings https://www.youtube.com/watch?v=o4Y5Mr8rZ9A

Rapport Building

  1. Use Limited Time - make others feel more comfortable as they know you (an unknown stranger) will be gone soon.
  2. Use Accommodating Nonverbals - have open, non-threating body language
  3. Slow Your Speech - avoid talking fast and overselling
  4. Ask For Assistance or Help - ask for help using the word because… People are wired to give help and the word because gets better results
  5. Suspend Your Ego - build them up (not yourself)
  6. Validate Them - give them your full attention and show that you heard them, mirror their actions
  7. Ask… FollowUp? How? Why? - to favorably engage them and learn about them
  8. Use Quid Pro Quo: Some people get uncomfortable if they realize they are doing all the talking. Speak up a little so they feel comfortable then get the conversation right back on them
  9. Give Gifts (reciprocal altruism) - people try to reciprocate gifts. Give an intangible or material gift and seek their conversation and rapport in return
  10. Manage Expectations - keep clear intentions of win/win and benefiting them

from book: It’s Not All About “Me”: The Top Ten Techniques for Building Quick Rapport with Anyone by Robin K. Deeke

Know Their FORD

from: Meet as Strangers Leave as Friends | John DiJulius | TEDxAkron 52,068 views May 29, 2018 https://www.youtube.com/watch?v=QfWgKZzsuMc&t=130s

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